Refund policy

Return & Refund Policy

Thank you for purchasing from F.A.C.T. Ministries Shop. We want you to be satisfied with the quality of the resources you receive. Because our physical books are printed on demand specifically for each order, the following return, refund, replacement, and cancellation policies apply.

Print-on-Demand Products

Our physical books are produced on demand after an order is placed. For this reason, we generally do not accept returns or provide refunds for change of mind, accidental purchases, incorrect product selections, or other reasons unrelated to a product defect or fulfillment error.

Please review your order carefully, including the product, format, quantity, and shipping address, before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a printing or manufacturing defect, or you receive an incorrect item, please contact F.A.C.T. Ministries Shop promptly. Include your order number, a description of the problem, and photographs showing the issue when applicable.

We will review the matter and, when appropriate, work with our print and fulfillment provider to arrange a replacement or other appropriate resolution.

Cancellation Requests

If you need to request cancellation of an order, contact us as soon as possible. Because print-on-demand orders can enter production shortly after they are submitted, cancellation requests are not guaranteed. Once an order has entered production, it generally cannot be canceled.

Shipping Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an address error, contact us immediately. We will attempt to assist when possible, but address changes cannot be guaranteed once an order has entered fulfillment or shipped.

Lost or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number so that we can review the shipment and determine the appropriate next steps.

How to Request Assistance

For cancellations, damaged or defective products, incorrect items, shipping concerns, or other order issues, please contact F.A.C.T. Ministries Shop through the contact information provided on our website.

Please include your order number and sufficient information for us to investigate your request.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.